Frequently Asked Questions
Order & delivery
Shipping costs are €7.50 per order.
Shipping costs are €7.50 per order.
If you order for more than €75, you will pay no shipping costs.
If you order for more than €75, you will pay no shipping costs.
Yes, that's possible! When you pick up your order in-store, there are no shipping costs.
Yes, that's possible! When you pick up your order in-store, there are no shipping costs.
We work together with Bpost, PostNL and UPS.
We work together with Bpost, PostNL and UPS.
We ship within 3 business days of receiving your order.
We ship within 3 business days of receiving your order.
Yes, as soon as your order is shipped, you will receive a track & trace code.
Yes, as soon as your order is shipped, you will receive a track & trace code.
Your package will then be delivered to a post office or delivery point. You can pick it up there using your track & trace code.
Your package will then be delivered to a post office or delivery point. You can pick it up there using your track & trace code.
We pack everything carefully so that your products arrive undamaged.
We pack everything carefully so that your products arrive undamaged.
Returns & Refunds
Yes, this is possible within 14 days of receipt.
Yes, this is possible within 14 days of receipt.
Send an email to ellen@groenelle.be with the reason for return and your details for refund.
Send an email to ellen@groenelle.be with the reason for return and your details for refund.
The item must be undamaged and returned in the original packaging.
The item must be undamaged and returned in the original packaging.
Return shipping costs are to be paid by the buyer.
Return shipping costs are to be paid by the buyer.
Once your return has been processed and approved by us, we will refund the amount to your account.
Once your return has been processed and approved by us, we will refund the amount to your account.
You can return your package by post or courier of your choice.
You can return your package by post or courier of your choice.
About Groenelle
Groenelle is a shop and online store offering sustainable gifts and treats. We emphasize local suppliers and products with a story.
Groenelle is a shop and online store offering sustainable gifts and treats. We emphasize local suppliers and products with a story.
You can find us at Kapellestraat 14a, 2630 Aartselaar (Belgium).
You can find us at Kapellestraat 14a, 2630 Aartselaar (Belgium).
Groenelle was founded by Ellen, who started Groenelle in 2023 after her previous entrepreneurial adventure (Chocorette).
Groenelle was founded by Ellen, who started Groenelle in 2023 after her previous entrepreneurial adventure (Chocorette).
Yes! We have a dedicated B2B page where businesses can find customized sustainable gifts and promotional items.
Yes! We have a dedicated B2B page where businesses can find customized sustainable gifts and promotional items.
Because we believe in short supply chains, fair production, and products with a real story. This way, you support local makers and contribute to a more sustainable world.
Because we believe in short supply chains, fair production, and products with a real story. This way, you support local makers and contribute to a more sustainable world.
Yes, we consciously choose sustainable materials, brands and products that are both original and responsible.
Yes, we consciously choose sustainable materials, brands and products that are both original and responsible.